A trend that seems to be building
I've noticed something new happening of late. Companies that I've used in the past, who have my email address, seem to be sending me unsolicited email. I _always_ make sure I opt out of lists, and if not I'm pretty sure to check as soon as I've regietered that there is an unsubscribe function. If I can't opt-out, or the site looks at all dodgy, I don't give them my email address, or give them one that I can block instantly without loss of other services should it start being used.
But of late I've been receiving emails from companies where my detaisl seem to have been 'reactivated'. Offenders in the last 5 days are:
192.com
GX Networks
cdzone.co.uk
All of whom I have explicitly unsubscribed from their mailing lists, and all of whom continue to send me information.
192.com seem to decide that they can send you new unsolicited email every year or so, despite asking for the complete removal of my presonal information from their system.
The GX networks one is a legacy from XO communications who I used to be a customer of. I've asked several times to be removed from XO and GX's databases. To no avail apparently
CDzone.co.uk are a horribly inefficient on-line record sales company who I _never_ permitted to send me email except regarding my order [which took 5 months to appear].
I know that what these people are doing is illegal, and indeed I intend to report them to the data protection registrar, but this seems over-reactive when these companies should just remove my information from their records [except for legacy purposes] upon request.
The trouble with a lot of these systems that I see is that it's my word against their's. I know for a fact how I've handled all of these, but it's easy for the offending companies to say I did not follow their procedure or make any number of excuses about why the behaved inefficiently. I wish there was a way of officially registering these issues with a "3 try's and your out" type system to the individuals benefit. At the moment the weight is towards the corporations and that sucks.
I'm afraid I've not dealt with them for a while - since 2004 - and only have the following contact details for them
sales-at-cdzone.co.uk
status-at-cdzone.co.uk
If you ordered through Amazon, like I did, I suggest taking it up with Amazon, who are are really good on these matters.
you might be able to get a phone number by going to www.companieshouse.gov.uk and searching on their company name/number (their company number appears to be 3224003 ) ... though I think you have to pay £1 for the report, there is one which will contain the names and addresses of the directors of the company... so you can at least write to them at home with a piece of your mind!
Good luck
By Dorian Moore, on Tuesday, May 15, 2007 on 00:00 GMT
Dorian
I am having a lot of trouble with cdzone myself and I can't even contact them since neither their email nor phone number appear on the site and they've never even sent me any correspondence. The fax number given doesn't go through either.
Do you have their email address for me, please?
I really want my money back and to give them a piece of my mind.
Thanks for the helpful info in general.
By J Brown, on Tuesday, May 15, 2007 on 11:16 GMT
I just found this phone number for them, don't know if it works or not:
+44 (0)1484 400 553
By Dorian Moore, on Tuesday, May 15, 2007 on 11:59 GMT
I whole heatedly agree with the above person cd zone are appalling and i shall not be using them again. They ignore emails, they have no number that they answer to. On the whole a completely shit company. Don't order from them.
By Jon, on Sunday, June 15, 2008 on 21:59 GMT
I second that. they've ignored my emails and no one answers the phone when I call.
Is it a job for Ofcom?
By fliss, on Tuesday, June 24, 2008 on 14:15 GMT
If you ordered through amazon let them do the leg work. If your paid by debit or credit card your also covered. I have noted that, probably, CD Zone have spammed Amazon's feedback facilility in the last week. Take a look. Apparently they have i trillion customers a day, all of whom rate them 5 out of 5. More like a little turd in his bedroom taking the piss out of us honest people. amazon should remove said turd as it is not fair to the vast majority of adults who do run a decent business via Amazon Marketplace.
By Jon, on Tuesday, June 24, 2008 on 22:16 GMT